1. Service provider
The services described on this website are provided by [Leila's full legal name], trading as Drive with Leila, NIF [000 000 000], [address, postcode, city], Portugal. Licence / registration: [RNAAT or passenger transport licence number].
Contact: WhatsApp +351 963 499 676 · email.
2. Requests and bookings
Sending the booking form is a request for a quote, not a booking, and creates no obligation for you or for Drive with Leila. A booking is confirmed only when you accept the quote and Leila confirms it in writing (by WhatsApp or email), stating the route, date, time, number of passengers and price.
3. Prices and payment
Each quote is personal and depends on the route, duration and number of passengers. The quote states what is included (for example tolls, parking or waiting time) and how and when payment is made. A quote is valid for the period stated in it. Prices include VAT where applicable, and an invoice is issued for every service.
4. Changes and cancellations
Changes to a confirmed booking are possible subject to availability — please ask as early as you can. Unless your quote states otherwise:
- Cancellation up to [48] hours before pickup: free of charge.
- Cancellation less than [48] hours before pickup: [50]% of the agreed price.
- No-show without notice: [100]% of the agreed price.
If Drive with Leila has to cancel a confirmed booking, you will be told as soon as possible and any amount already paid for that service will be refunded in full.
5. Passengers, luggage and children
- The vehicle carries a maximum of 6 passengers. This limit cannot be exceeded.
- Luggage space depends on the number of passengers. Please state your luggage in the request so it can be confirmed.
- Children must travel in a child restraint system suitable for their age and size, as required by Portuguese road law. Please state the ages of any children when you request a quote.
- Smoking and vaping are not permitted in the vehicle. Damage caused by passengers may be charged.
6. Punctuality and waiting time
Pickup takes place at the agreed time and place. For airport pickups, please give your flight number so delays can be followed. Waiting time beyond what is included in the quote may be charged as stated in the quote.
7. Liability
Journeys are planned with care, but times are estimates and may be affected by traffic, weather, road works or events outside our control. Drive with Leila is not liable for delays or missed connections caused by such circumstances, without prejudice to your rights under the law. Passengers are responsible for their personal belongings.
8. Complaints
If something did not go as expected, please contact Leila first — most issues can be resolved quickly. You may also file a complaint in the Livro de Reclamações Eletrónico (electronic complaints book).
9. Alternative dispute resolution
In the event of a consumer dispute, you may turn to an alternative dispute resolution (RAL) entity. The competent entities include:
- CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo — www.cniacc.pt
- Centro de Arbitragem de Conflitos de Consumo de Lisboa — www.centroarbitragemlisboa.pt
- CICAP — Centro de Informação de Consumo e Arbitragem do Porto — www.cicap.pt
- Centro de Informação, Mediação e Arbitragem de Consumo do Algarve — www.consumidoronline.pt
More information is available on the Consumer Portal, www.consumidor.gov.pt.
10. Applicable law
These conditions are governed by Portuguese law. They do not limit any rights you have as a consumer under the law of your country of residence where that law applies.
11. Website
The content of this website is for information. Photographs of destinations are illustrative. The use of your personal data is described in the Privacy Policy.